Orders can be cancelled for various reasons. The most common issues are summarized below.

• Incorrect shipping information – Please confirm that you entered a valid address. Then confirm that your address doesn’t have misspellings or missing numbers. Also double check any apartment or suite numbers. If you are shipping internationally, you’ll need to change your ‘Ship To’ preferences (on the homepage) before placing your order. For example, you can’t ship internationally if you are shopping on online with the U.S. selected as your ‘Ship To’ country.
• Incorrect billing information –Have you recently moved or changed your billing address? For an order to process properly, your billing information must match the address your bank has on file for that particular credit card. Please confirm that your information is accurate. When billing info isn’t correctly entered, we aren’t able to re-process another authorization. Therefore, a new order must be placed with the correct information.
• Order verification – To protect the security of our customers, we reserve the right to cancel any order that may not meet our order and verification requirements.

Once an order is completed and confirmed, it cannot be canceled, updated (to add/remove items) or changed. View our Return & Exchange policy for additional information.

We apologize if you did not receive a confirmation email. You may still track your package by clicking an Order Status/Track Order in the footer below and typing your order numbere and email address. If you do not know your order number, please call 941-600-9042

If you are having technical issues with our website or believe there may be an error, please call 1-941-600-9042 and a Customer Service Representative will be happy to assist you.